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Hi Mr. Friedman,
I am a U.S., disabled, American Veteran who recently had a negative experience with College Hunks of Tacoma. The initial pack job was well done. But when the shipment was ready to go, I learned of the three hunk's plans to take a 30 min lunch break. I was never informed that my belongings would be unavailable to me. It is a 30 mile trip to my home. Needless to say, I drove to my home and waited several hours for the hunks to arrive. I received a call notifying me of a fatality and that I would be responsible to pay for the hunks' time as they sat in traffic. I called the manager and the latter was reiterated again, I had to pay for their time sitting in traffic. This was not listed anywhere on the contract. At the end of the day, I was to be billed over $2600. One of the hunks mentioned, "I spoke up for you and now you will be billed $1600plus. I just learned on my cc statement I was billed $1,812.29 for a trip that should have taken 4 hours. Foul. What about the customer?
I believe in taking lunch. However, when it comes to customer service, the customer should be notified of lulls in service and the expectation that they will pay for traffic delays. Had I known this I would not have selected the Hunks. These individuals are dishonest and have no regard for customer service. I will never use the service again and will inform all my friends who will pass the word to their friends. I have notified my local senator, the Better Business Bureau, and now you. America would be great if we had people in business who treat customers the way they want to be treated. Thanks 152.131.10.74 (talk) 22:42, 24 July 2023 (UTC)[reply]
