Talk:National Rail Conditions of Travel

Needed

Could use more on consumer affairs. Graldensblud 20:34, 15 May 2007 (UTC)

Text for merger

I am posting the text of the article "Delay Repay" here, as the consensus of its AFD was to merge to this article.

Delay Repay is a compensation scheme operated by some of the United Kingdom's Train Operating Companies (TOCs).

Delay Repay is generally more generous in rewarding inconvenienced customers than the minimum provision of the National Rail Conditions of Carriage, however season ticket holders must remember to claim for each delay individually rather than automatically receive compensation, as is the case with companies which do not operate the scheme.

To claim, passengers must usually complete a claim form available from station ticket offices or downloaded from the appropriate TOC's website.

Usual compensation levels

• Delay between 30 and 59 minutes: 50% of the cost of a single ticket or 50% of the cost of either portion (i.e. half the total cost) of a return ticket.
• Delay over 60 minutes: 100% of the cost of a single ticket or 100% of the cost of either portion (i.e. half of the total cost) of a return ticket.
• Delay over 2 hours: 100% of the cost of a return ticket.
• Season ticket holders: compensation rewarded is relevant to the past performance of the TOC.

Compensation is normally paid in the form of National Rail Vouchers which can be used as full- or part-payment for any ticket on any National Rail ticket.

Participating TOCs

• CrossCountry
• First Capital Connect
• National Express East Coast
• London Midland
• One Railway - passengers of One can keep track of claims and have forms filled out automatially via the website delay-repay.com

Regards, Keilana 17:11, 16 December 2007 (UTC)