Talk:Ishikawa diagram/Archives/2014
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5 s's of service
The 5 s's of service used to be different. I can't see any cited reason for the change, and I don't know whether the current one is standard, or the one with Japanese words. Here is the change, http://en.wikipedia.org/w/index.php?title=Ishikawa_diagram&diff=prev&oldid=604918199 gtg74.39.200.48 (talk) 14:50, 17 September 2014 (UTC)